Chart & Stethoscope

Help Center

 

CONCERNS REGARDING COVID-19?

  1. Download and use the BC COVID 19 Application for your smart phone.    You can use this to assess whether you need a COVID test or not.

  2. Call the COVD-19 Call Centre at 1-844-901-8442 for a testing appointment and consultation.

  3. Remain isolated at home until you have had your testing completed and the results are negative.  

Can I get a same-day appointment? Do you offer walk-in clinic services?

OUR WALK-IN CLINIC WILL CLOSE PERMANENTLY AFTER JULY 31, 2021.  After this date only patients with a Family Physician in the clinic can get appointments with us.  During the COVID-19 pandemic we are not allowing people to walk into the clinic.  You must call 250-391-7554 in order to get a telephone appointment with our Walk-In physician.  He may decide to invite you for an in office visit if necessary.

What is your new patient procedure?

At the current time we are not accepting new patients.

Are there any uninsured services offered at your clinic?

Yes.  Not all services that you may require are covered by the Medical Services Plan.  There are private fees that apply to uninsured services.  We follow the recommended fee guide of the Society of General Practitioners of BC.  This fee guide is updated annually and can be found on the insurance page of our website.

HOW DO I ACCESS EMERGENCY AND AFTER HOUR SERVICES?

  1. If your emergency if of an immediate life threatening nature call 911and go directly to the nearest Emergency Room.

  2. During office hours PRIOR TO AUGUST 1, 2021 call 250-391-7554 to see if there is capacity in the walk in clinic for you.

  3. Go to the Urgent Care Clinic at 582 Goldstream Avenue.  Their website is:  https://www.islandhealth.ca/our-locations/hospitals-health-centre-locations/westshore-urgent-primary-care-centre

  4. Download and use the Medimap App to locate the nearest walk in clinic accepting patients.

  5. Call HealthLink BC at 811 to speak to an RN.

  6. If you are already a registered patient of the clinic you may call 250-391-7554 after hours to speak to the on call physician.  This service is not covered by MSP and will be subject to a private fee.

Medimap Website

If our Walk-In Clinic is at capacity please feel free to utilize the Medimap website to access care near here.